Straight2Bank
Get in touch with us through the channels below
- Chat with us
- Call us
- Locate us
- Provide Feedback
- Report Fraud and Security issue
Chat with us
Our Online Assistants are here to help you anytime across multiple channels. Chat with us by clicking the icon at the bottom right corner on website or going to “Contact & Support” on SC Mobile App.
Virtual Assistant Stacy
Check your account balances, reward points after login1
General product and service information, like latest offer, ATM and branch location.
General enquiries, like what to do if your credit card is lost, how to update the address, etc.
Live Agent
Our Live Agent can chat with you through text chat for your enquiries and you can share images or documents with us. You can also leave your message with details and receive push notification2 once Live Agent has replied, and retrieve your post-login chat history anytime1.
myRM3
Interact with your Relationship Manager (RM) live via text chat or audio call, or co-browse information with your RM to facilitate your discussion4!
Call us
Get Help Immediately
Connect with Stacy, Virtual Assistant
Stacy provides round the clock assistance to your general banking and credit card enquires. Our customer service representative will be happy to assist you further.
Help Center
Check answers for frequently asked questions like credit card fee waiver request and credit card activation.
Call Us
Credit Card (24 Hours)
Report Lost (852)2886-6016
Other Credit Cards (852)2886-4111
Banking
SEGMENT
PHONE NUMBER
OPERATING HOURS
Priority Banking (852)2886-8866 Mon to Sun : 00:00 – 24:00
Premium Banking (852)2886-8877 Mon to Sun : 09:00 – 20:00
Other Customers (852)2886-8888 Mon to Sun : 09:00 – 20:00
Securities | Phone number | Operating hours |
|---|---|---|
| Priority Banking | (852)2886-6000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
| Premium banking | (852)2886-7000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
| Easy Banking / General Banking | (852)2886-8000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
Companies | Phone number | Operating hours |
|---|---|---|
| Business Banking | (852)2886-6988 | Mon to Fri: 09:00 – 18:00 Sat: 09:00 – 13:00 |
| Corporate, Commercial and Institutional Banking | (852)3843-8100 | Mon to Fri: 09:00 – 18:00 |
Mortgage & Loan | Phone number | Operating hours |
|---|---|---|
| Mortgage | (852)2886-8863 | Mon to Sat: 09:00 – 20:00 |
| Personal Installment Loan | (852)3408-1628 | Mon to Fri: 10:00 – 19:00 |
| Credit card installment credit program | (852)2282-3322 | Mon to Fri: 09:00 – 19:00 |
Locate us
Use the branch locator to find the nearest branch or ATM
Branch Services
Account Opening & RM e-Appointment Service
Make an appointment at your preferred time & date with instant confirmation
Get a ticket before arriving at our branch for counter services to save waiting time, or you can save more time by perform the transaction digitally without going to branch!
Provide Feedback
Please tell us about your feedback
Please tell us about your feedback
ONLINE
Standard Chartered Bank (HK) Ltd,
Client Experience
GPO Box 21, Hong Kong
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CLIENT FEEDBACK HOTLINE
Office Hours:
Monday to Friday from 9:00 a.m. to 5:30 p.m.
Saturday from 9:00 a.m. to 12:30 p.m.
GETTING BACK TO YOU
Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.
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IF YOU ARE NOT SATISFIED
In case, you are still not completely satisfied with our handling of your case, or if you have further relevant information for our assessment, please contact us again, we will reassess the case and respond to you per the above-mentioned procedures.
Despite our endeavour, if you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre of the Hong Kong Monetary Authority (HKMA). For monetary disputes, you may refer your case to Financial Dispute Resolution Centre (FDRC).
COMMENTS MADE BY THIRD PARTY
To address the comments made by third party, we will contact the client directly in order to protect the privacy of clients.
Report Fraud and Security issue
What is the Fraud/Scam or Security issue that you are experiencing?
- Virtual Assistant Stacy and Chat with Live Agent post-login services are accessible after logging in via Online Banking or SC Mobile App.
- Client is required to turn on the push notifications in SC Mobile App.
- myRM services are only applicable to selected Priority Private and Priority Banking clients.
- Client is required to install plug-in in Google Chrome to enable the screen sharing function.
